Privacy Policy

Privacy Policy

Last Updated: December 17, 2025

1. Introduction

ElectroWell ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit electrowell.com and purchase our products.

2. Information We Collect

2.1 Information You Provide (Transactional Data)

To fulfill your orders and ship products to you, we must collect specific personal information. You provide this directly when you make a purchase:

  • Identity Data: Name.
  • Contact Data: Email address and phone number (used for shipping updates).
  • Delivery Data: Physical shipping address.
  • Financial Data: Payment confirmation details.

Note: We do not store your full credit card numbers or security codes on our servers. Transactions are processed securely by our third-party payment providers.

2.2 Automatically Collected Information (Google Tools)

We strictly limit our automated data collection to Google Technologies to help our website function and understand our traffic:

  • Google Analytics & Search Console: We use these tools to analyze how visitors interact with our site and what terms they search for.
  • Data Collected: IP address, browser type, device type, referring URLs, and pages visited.

3. How We Use Your Information

We use your data primarily to fulfill the contract of sale:

  • Order Fulfillment: Processing your payment and shipping your goods to your address.
  • Communication: Sending order confirmations, shipping updates, and invoices.
  • Customer Support: Resolving issues with your order or delivery.
  • Site Optimization: Using anonymous Google analytics data to improve our website layout and content.

4. Sharing Your Information

We do not sell your personal data. However, to get your product to you, we must share specific data with essential service providers:

  • Logistics & Shipping: We share your name, address, and phone number with delivery carriers (e.g., FedEx, DHL, UPS, Australia Post) strictly to deliver your package.
  • Payment Processors: Your payment details are processed by secure gateways to verify the transaction.
  • Google: We use Google services for site analytics and search functionality.

5. Cookies

We use cookies strictly for:

  1. Essential Functionality: Remembering items in your shopping cart so you can check out.
  2. Analytics: Google Analytics cookies to monitor site traffic trends anonymously.

Control: You can control cookies through your browser settings. However, disabling them may prevent you from using the shopping cart or checkout features.

6. Data Security & Retention

We implement standard security measures (such as SSL encryption) to protect your personal information during transmission. We retain your order information for as long as necessary to comply with tax, legal, and accounting requirements.

7. Your Rights

Depending on your location, you have specific rights regarding your data:

  • Access: You may request a copy of the order data we hold about you.
  • Correction: You may update your shipping or contact details for active orders.
  • Deletion: You may request we delete your data, subject to our legal obligation to keep tax/sales records.

8. Contact Us

For questions about this policy or your order data:

Regional Compliance Addendums

?? GDPR Compliance (European Union & UK)

For customers in Europe, we process your data under the following legal bases:

  • Contract: Processing your Name, Address, and Payment info is necessary to fulfill the order you placed.
  • Legal Obligation: We must keep records of sales for tax and accounting purposes.
  • Legitimate Interest: We use Google Analytics to improve our website securely.

?? CCPA Compliance (California, USA)

We collect personal information (Name, Address, Payment Info) solely to fulfill business purposes (shipping your order).

  • No Sale of Data: We do not sell your personal information to third parties.
  • Right to Know: You have the right to request what specific data we have collected about you over the past 12 months.

?? Australian Privacy Act Compliance (Australia)

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988.

  • Anonymity: Where practical (e.g., general browsing), you may visit our site anonymously. However, we cannot ship products to you without your name and address.
  • Cross-Border Disclosure: As we may be located outside Australia, your personal information (Name/Address) is disclosed to us to fulfill your order. We take reasonable steps to ensure your data is handled securely.
  • Complaints: If you believe we have breached the Australian Privacy Principles, please contact us at support@electrowell.com. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).