Shipping Policy
Last Updated: December 16, 2025
At ElectroWell, we are committed to delivering your drives, PLCs and industrial automation products quickly and safely worldwide.
1. Shipping Regions
1.1 Worldwide Delivery
We ship to most countries worldwide. Shipping availability and costs vary by destination.
1.2 Restricted Locations
We cannot ship to:
- P.O. Boxes for large or hazardous items
- Countries under trade embargo
- Locations restricted by carrier services
2. Shipping Methods and Timeframes
2.1 Domestic Shipping (Australia)
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Calculated at checkout |
| Express Shipping | 2-3 business days | Calculated at checkout |
| Overnight | 1-2 business days | Calculated at checkout |
2.2 International Shipping
| Region | Delivery Time | Cost |
|---|---|---|
| New Zealand | 7-10 business days | Calculated at checkout |
| Asia Pacific | 10-15 business days | Calculated at checkout |
| Europe | 12-18 business days | Calculated at checkout |
| North America | 10-15 business days | Calculated at checkout |
| Other Regions | 15-25 business days | Contact us for quote |
3. Shipping Costs
3.1 Cost Calculation
Shipping costs are calculated based on:
- Destination address
- Package weight and dimensions
- Shipping method selected
- Order value
3.2 Free Shipping
We offer free standard shipping on orders over [Your Threshold Amount] to select regions.
3.3 Heavy or Oversized Items
Some industrial equipment may require freight shipping. Additional charges apply for:
- Items over 30kg
- Large drives and motors
- Bulk orders
4. Processing Time
4.1 Order Processing
- In-Stock Items: 1-2 business days
- Special Orders: 3-5 business days
- Custom Configuration: 5-10 business days
4.2 Business Days
Processing times are calculated in business days (Monday-Friday), excluding public holidays.
5. Order Tracking
5.1 Tracking Information
- You will receive a tracking number via email once your order ships
- Track your shipment through our carrier's website
- Allow 24-48 hours for tracking information to update
5.2 Delivery Confirmation
- Signature may be required for high-value items
- Ensure someone is available to receive the package
- Delivery to alternative addresses can be arranged with the carrier
6. International Shipments
6.1 Customs and Duties
Important: International customers are responsible for:
- Import duties and taxes
- Customs clearance fees
- Any additional charges imposed by destination country
6.2 Customs Documentation
- We provide all necessary customs documentation
- Accurate product descriptions and values are declared
- Commercial invoices included with all international shipments
6.3 Customs Delays
Customs processing can cause delays beyond our control. We cannot be held responsible for customs delays.
7. Shipping Carriers
We partner with reliable carriers including:
- Australia Post
- DHL Express
- FedEx International
- TNT
- Local freight companies for heavy items
8. Delivery Issues
8.1 Lost or Stolen Packages
- Contact us immediately if your package doesn't arrive
- We will work with the carrier to locate your shipment
- Claims must be filed within 14 days of ship date
8.2 Damaged Packages
- DO NOT accept severely damaged packages
- If damage is discovered after delivery, contact us within 48 hours
- Keep all packaging materials for inspection
- Take photos of damage for claims
8.3 Incorrect Address
- Verify your shipping address before confirming order
- Address changes may incur additional fees
- We are not responsible for deliveries to incorrect addresses provided by customer
9. Shipping Restrictions
9.1 Hazardous Materials
Some products containing batteries or chemicals may have shipping restrictions:
- Lithium batteries (UN3480/3481)
- Items with flammable components
- Special handling fees may apply
9.2 Export Compliance
Certain industrial automation products may be subject to export controls. We comply with all applicable export regulations.
10. Special Shipping Instructions
10.1 Lift Gate Service
Available for heavy items delivered to locations without loading dock. Additional fees apply.
10.2 Inside Delivery
Standard delivery is curbside. Inside delivery available upon request with additional fees.
10.3 Appointment Scheduling
Large freight deliveries may require appointment scheduling. Carrier will contact you to arrange delivery time.
11. Contact Us
For shipping questions or assistance:
- Email: support@electrowell.com
- Hours: Monday-Friday, 9:00 AM - 5:00 PM [Your Timezone]
Note: Shipping times are estimates and not guaranteed. Delays may occur due to weather, customs, carrier issues, or other factors beyond our control. We will do our best to ensure timely delivery of your industrial automation products.